Tommyco Knee pads Return Policy

30-Day Free Returns
We offer a 30-day free return policy. You have 30 days from the date you receive your item to request a return.

Eligibility
To qualify for a return, your item must be unworn, unused, in its original condition, with all tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to Start a Return
To initiate a return, contact us at support@kneepads.com, or reach out through the platform where you made your purchase.

For items purchased on our website, a return must be requested and approved before your package is sent back to us. Once your return is accepted, we’ll provide instructions on how and where to send your item. Packages returned without a prior request will not be accepted.

For items purchased not from Tommyco website, please initiate your return where purchased.

Questions about your return? Reach us anytime at support@kneepads.com.

Damages and Issues
Please inspect your order as soon as it arrives. If an item is defective or damaged, or if you’ve received the wrong product, contact us immediately so we can evaluate the issue and make it right at no cost to you.

Exceptions / Non-Returnable Items
The following items are not eligible for return:

  • Custom or special-order products (e.g., personalized kneepads or gear)
  • Items showing signs of wear or use beyond inspection or fit testing
  • Products missing original tags or packaging
  • Sale, clearance, or discounted items

Exchanges
The fastest way to get the right size or style is to return your original item and, once that return is accepted, place a new order separately.

Refunds
Once we’ve received and inspected your return, we’ll notify you of your refund approval status. Approved refunds are issued automatically to your original payment method within 10–15 business days. Please note that your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@kneepads.com.